Frequently Asked Questions (FAQs)

Find answers to common questions about the E-engage.

Partners can register by clicking on 'Partner Registration' on the E-engage portal and submitting required details and documents.
Yes. Only registered and approved partners can submit invoices.
Business registration certificate, GST/Tax ID, bank details, address proof, and other relevant documents.
You will receive an email notification once your registration is approved or if clarification is required.
Yes. Partners can update contact details and upload revised documents after login.
Use your registered email ID and password on the login page.
Click on 'Forgot Password' and follow the reset instructions sent to your registered email.
Please contact the E-engage support team via the "Contact Support" option or email.
Yes, multiple users can be created under the same partner profile if enabled by your company admin.
Login → Invoices → Create New Invoice → Select PO → Enter details → Upload invoice → Submit.
Invoices must be uploaded in PDF format (max size usually 10MB – check portal for exact limit).
Only if permitted under your contract terms; otherwise, a valid PO reference is mandatory.
Invoices can be edited only if returned for correction by the approver.
Login and check the status on your partner dashboard under "Invoices" section.
You will receive an email notification once payment is processed.
Usually 7–10 business days, depending on internal approval workflow and verification.
Latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.
Use the "Contact Support" option in the portal or email the E-engage helpdesk.
Yes. The system uses secure authentication, encryption, and follows data protection standards.

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